Shipping Policy

Last updated: [Date]

Thank you for shopping with [Galaxy cane House]. We deliver furniture and home décor products across serviceable locations in India. Please review the following terms before placing your order.

1. Order Processing

Orders are normally processed within 2–4 business days after successful payment or order confirmation.

Custom-made, made-to-order, personalised or out-of-stock products may require additional preparation time. The estimated dispatch timeline will be mentioned on the product page or communicated separately.

Orders are not processed or dispatched on Sundays and public holidays.

2. Delivery Timeline

Estimated delivery timelines after dispatch:

• Metro cities: 5–10 business days

• Other cities and towns: 7–15 business days

• Remote locations: 10–20 business days

• Custom or made-to-order furniture: 15–30 business days

These timelines are estimates and may vary depending on product size, delivery location, courier availability, weather, public holidays or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Some bulky furniture, remote locations or special-delivery orders may require additional shipping or handling charges. If an extra charge applies after order placement, our team will contact you before dispatch.

4. Serviceable Locations

We deliver only to PIN codes supported by our courier and logistics partners.

If your location is not serviceable after the order has been placed, we will inform you and provide an appropriate resolution, including a refund when applicable.

Customers must provide a complete address, correct PIN code and active phone number. We are not responsible for delays or failed delivery caused by incomplete or incorrect information.

5. Order Tracking

Once your order is dispatched, tracking information will be shared through SMS, WhatsApp or email, where available.

Tracking details may take up to 24–48 hours to become active after dispatch.

6. Furniture Delivery Conditions

Standard delivery is generally made to the ground floor or building entrance unless otherwise confirmed.

Customers must ensure that the product can pass through the building entrance, staircase, lift, doorway and other access points.

Additional charges for upper-floor delivery, manual handling, restricted access, special equipment or re-delivery may be payable by the customer.

Assembly or installation is not included unless it is specifically mentioned on the product page or confirmed in writing.

7. Inspection at Delivery

Please inspect the package before accepting it.

If the packaging is visibly damaged, opened, crushed or wet:

• Record a clear unboxing video before opening the package.

• Take photographs of the outer packaging, shipping label and affected product.

• Mention the damage on the delivery receipt, if possible.

• Contact us within 24 hours of delivery.

Do not discard the original packaging until the issue has been resolved.

Claims submitted without photographs or an unboxing video may be difficult to verify.

8. Delayed Delivery

Delivery may be delayed due to severe weather, transport restrictions, strikes, festivals, natural events, courier disruptions or other circumstances beyond our reasonable control.

Our team will assist with available tracking information, but we cannot guarantee an exact delivery date or time.

A shipment delay alone does not automatically qualify an order for cancellation after dispatch.

9. Failed Delivery and Re-delivery

Our delivery partner may contact you before delivery. Please keep your registered phone number active.

If delivery fails because the customer is unavailable, refuses the shipment, provides an incorrect address or cannot arrange suitable access, re-delivery charges may apply.

For Cash on Delivery orders, repeated refusal or non-acceptance may result in COD services being restricted for future orders.

10. Changes and Cancellations

Address changes or cancellation requests must be submitted before dispatch.

Once an order has been packed, customised or dispatched, cancellation or address modification may not be possible.

Custom-made, personalised and made-to-order furniture cannot ordinarily be cancelled once production has started.

11. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us within 24 hours of delivery with:

• Order number

• Registered name and phone number

• Clear photographs of the product

• Images of the outer packaging and shipping label

• Complete unboxing video

After verification, we may arrange replacement parts, repair, exchange or another suitable resolution according to our Return and Refund Policy.

Minor differences in colour, texture, grain, weave or finish may occur because of screen settings, lighting and the handmade or natural nature of furniture materials. Such reasonable variations are not considered defects.

12. Contact Us

For shipping-related assistance, contact:

[Galaxy cane House]
Email: [Support Email]
Phone/WhatsApp: [Contact Number]
Business Address: [Complete Business Address]
Support Hours: [Days and Timings]